FAQs

What are your hours?

Store Hours:

- Monday - Friday: 8:30am-6:00pm

- Saturday: 9am-2pm

- Sunday: Closed

When can I reach the customer service team?

Our Customer Service team is available from 8:30am – 6pm M-F and 9am-2pm on Saturday to answer all calls. Contact us by phone at 210-344-3777 or you can reach us by email at sales@mtsawards.com

What is the standard turnaround time?

Standard turnaround time is 2-3 Business days. Large order may require additional time. Some special order items, such as bronze castings and promotional products, will require additional time. A delivery date will be confirmed with each order. Please be sure to inform us of any specific requirements.

Is Rush Service available?

Rush service is available on most items. Ask your sales representative about production times.

Where are you located?

Our showroom is located at 16227 San Pedro Ave (281 and Thousand Oaks), San Antonio, TX 78232

Do you deliver?

Yes! Whether you need it delivered "down the street" or across the US, we'll be able to accommodate. We will ship your order via UPS Ground unless otherwise instructed. Expedited shipping is also available upon request. There will be a shipping charge assessed and we will add the cost of the freight to your invoice.

Are you able to produce custom designed awards?

Yes. Using our creative resources, we can design and execute an award that will be unique to your organization. We maintain a complete art department, as one of the important services offered to our customers. Custom awards are a large part of our business. Let us turn your concepts into reality. Challenge us by contacting us today!

Do you discount for organizations or for large quantities?

Yes, most of our items allow for quantity discounts.

Can we place the order for our awards over the phone?

Yes, we can take item details and check stock for you over the phone, but we prefer that you e-mail the engraving copy for the awards to prevent any misspellings taken over the phone.

What types of payment do you accept?

For accounts with established credit we can invoice you for the awards. For new or COD accounts we accept American Express, Master Card, Visa and Discover. Or, you can come in the store and pay by cash.

What if my awards are damaged or engraved incorrectly?

In the event we make an error, we will replace the incorrect pieces(s) as quickly as possible at our expense. In the event that the error was on your part (i.e. incorrect spelling of a name) we will still replace the incorrect piece(s) as quickly as possible for the item’s replacement cost. Regardless of the error we will make every effort to have the corrected awards to you in time for your presentation. If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or FedEx inspection. Please contact us as soon as possible

Can I return any items for a refund?

No product may be returned without the prior approval from our customer service department. Because of the highly personalized nature of the awards products, only items received incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.